Return for customization
If the item you received did not fit, you can choose to send the it back within 21 days of purchase to be adjusted to your personal needs. Please include a note briefly stating the problem and your E-Mail address. We will then contact you to agree on the details. This option is part of the service offered by MATTER Design and comes at no additional cost.
Return for exchange or cancellation
If you would like to return the item you received to be exchanged or for refund, please send back the item within 14 days of purchase and include a note with your invoice number and bank details and/or Paypal address. Please note that we can only exchange unworn and undamaged products.
c/o Ina Rüdiger
Heidelberger Str. 31